Battling the Machines

I should be writing about how I prepared a decent meal for my girlfriend on the weekend. Too often, I have relied on takeout rather than my culinary skills. While one is certainly easier, it really is a little on the lazy side–especially since she cooks some rather epic meals.

While I should write about that, I am instead favouring something that happened a bit more recently. I have to write a new chapter in the saga of men over machines. If it sounds compelling, please read on.

Yesterday, I changed my internet and TV provider. There are always better deals than what you’ve got, and after looking at the wasteful amount of money I have been spending on TV that I really don’t watch very much of, I decided to trim that expense by taking one of these deals. As far as internet speed is concerned, it is fast enough for my work needs and allows me to watch some TV on my tablet.

The thing about changing internet providers is that it is really all about having to reset your devices and passwords. For me, my printer/scanner has been a saviour since I started teaching from home. The thing works well and based on my experience with other people’s scanners and software, it is relatively easy to use. When I changed my provider, I quickly changed the computer, the tablet, and my smartphone so I could access the internet. What I forgot to do was reprogram my printer.

This morning, I wanted to use the printer but it failed. I tried for quick fixes and nothing worked. I really wanted to scan some documents for class. Even though I had the manual (and was able to put my hands on it quickly) and the appropriate cables (I have lots of inappropriate cables too) I couldn’t get it to work quickly.

When I got home from work, I set about solving the problem. I followed the steps and was rewarded with a non-functioning scanner. Actually, I thought the whole thing didn’t work, but came to discover that the printer worked wirelessly fine, but the scanner was offline. How weird was that.

I wrestled with the problem for quite some time before I had it solved. I checked YouTube, I checked forums, and I even called my new service provider and had the displeasure of speaking to one of their customer service representatives. She was unpleasant, so you can imagine how I responded. Just remember sarcasm and bluntness are considered virtues in my family.

I checked the software version and was told I already had the best and most suitable software version. This obviously wasn’t true as I ended up downloading the latest software to get the thing to work.

While I might think that sarcastically lacing into a customer service representative would constitute a Perfect Moment, I don’t want to celebrate negativity. Instead, I want to share how it felt to finally solve the problem. I felt smart and capable, and I felt like I triumphed over the machine. That is Today’s Perfect Moment.

About Anthony

I am: equal parts rebel, romantic and shockingly average Joe. a writer trapped inside of an ESL teacher's body. an introverted attention seeker. a teacher who hopes one day to be called "Captain, my Captain." an intellectual who can do some very dumb things. a person whose Japan experience, despite being so long ago, still exerts a strong influence upon him. a lover of books, music, beer, hockey and Pizza.
This entry was posted in computers, cooking, ESL, fixing, food, online, perfect moment, repair, software, teaching. Bookmark the permalink.

7 Responses to Battling the Machines

  1. I’ve just watched Terminator, that spooks me.

  2. Margie Swain says:

    Most times when a printer/scanner is offline you need to delete and reinstall. I keep the exe software at the ready. Glad you got it all working. Last week my modem died. My work won’t let you stream from a hotspot. Weird in this day and age. I would have switched providers however I did not have time for that. I had to go to my new neighbours place to work for day. Modem (actually a gateway) arrived on weekend. Ready to go.

    • Anthony says:

      I am using Microsoft Teams for work and they just “updated” it. It works better, but they changed the one thing I liked and make it more difficult–or at least made it require more clicks.
      The same thing with WordPress. I used to be able to justify the whole document with one click. Now I need to click each paragraph 3 times. That is 30 clicks for this post instead of two. Frustrating.

  3. I could respond to the fixing the problem, or the snarky customer service, even cooking (pretty well always)vs. ordering out (what is that?) but I am going to comment on changing service. We recently upped our plan with the same service provider who sent us a fancy new box to self install. I let my daughter do that. Final analysis, although we might have faster internet we now have an ugly bump in the wall where the box sticks out from its purpose built, ventilated space. Seems customer service fits here, when I called I was told there is nothing they can due to…..yup, the pandemic. Supposedly a switch cannot be flicked on for another room where everything is ready. It’s been more than month, I was told to call back after school month. Thanks for the reminder.

    My lack of willingness to put up with rude service may find me on the phone with other places I have recently walked (literally) into snarky service. When it happens I always say thank you, have a great/nice/wonderful day. In my head, but I will call.

  4. Anonymous says:

    So what was your magical solution other than “have you tried turning it off and on again?”
    or did you try this?

    • Anthony says:

      I just had to tell the computer to forget the printer and treat it like a new install. It reinstalled the software and everything was fine. It was just a bit frustrating.
      I am glad that the software didn’t update and change into something I could no longer recognize (which happened to Microsoft Teams recently). Too often “updates” change things I like and don’t improve things I don;t.

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