So, a couple of days ago, I got this email that said something to the effect that I owed my cell phone provider some money and that they would be turning this over to a collection agency and my cell phone service would be cut off. This was the first I heard of this, and I wondered why they hadn’t sent any mail before this. I also wondered why a collection agency would work for such small potatoes.
I tried to tackle the problem when I first got the email, but my carrier doesn’t use traditional customer service reps. They would rather I fumble around with a touch tone menu and then text chat with a computer. These things are hard enough on a normal day, but when you have to go back and forth to things that are stored on the phone…..frustration is not too strong a word.
I did manage to access my account balance and in a raspy computer generated voice, they informed me that I had paid this month’s bill. So, I forgot about it until today when someone reminded me that I still hadn’t dealt with the issue. I could let you guess who that someone is, but obviously it was my girlfriend “looking out for” me.
I searched for an office for the carrier and found one located quite close to my work. I went in and after a few buttons pushed, it appears that my account was fine. They then arranged for a customer service rep to contact me. This was a novel idea that I took full advantage of.
So, somewhere between work and home, between the crossword and the Sudoku, I got the call. The bus was kind of noisy and not really the place to do any serious calls, but I didn’t want to get a call late in the night. So, with the rain coming down in sheets, the bus hopping all over the place, and with my stop approaching, I took the call.
After much discussion, the previous information was confirmed. I didn’t owe anything.
My next thoughts were of obvious mistakes to espionage. Was someone trying to get my credit card information? Was someone looking to steal my identity or my friends? In time these thoughts faded. Accidents happen and computers sometimes make mistakes. That these “mistakes” happen so often in the telephone (land line or cellular) industry is not really a surprise to me either.
I am also keeping in mind that just because they said the problem was resolved, that it might not be. There’s a flaw in the system somewhere and it may come back to h aunt me again.
After reading this lengthy description, you are probably wondering what Today’s Perfect Moment is. Obviously, it is solving a problem and resolving a crisis. It feels good to win one once in a while.